Frequently asked questions
Do you have a question about the iPads, the ordering process or our service? Below you will find the answers to the most frequently asked questions. Is your question not listed? Take contact With us.
General questions about our iPads
What exactly does "refurbished" mean?
Refurbished literally means "overhauled" or "refurbished". With iPaddy, these are used iPads that have been professionally controlled, cleaned and repaired where necessary. They function technically as new, but can have light traces of use, depending on the chosen grade. Refurbished is therefore not the same as second -hand: you receive warranty and quality. All iPads get an official one Quality check From iPaddy.
What is the difference in price with a new iPad?
A refurbished iPad is usually 40% to 60% cheaper than a new model. The exact saving depends on the model, the specifications and the cosmetic condition.
Are refurbished products sustainable?
Certainly. By giving an iPad a second life, you prevent waste of raw materials and electronic waste. Refurbished is therefore not only cheaper, but also an environmentally conscious choice.
Which models refurbished iPads are available?
We offer a wide range: from iPad Mini to iPad Pro, including different generations. Our offer changes regularly. View the current stock.
What do the gradations mean at refurbished?
Our iPads are divided into cosmetic gradations such as "Like new", "Light used" and "visibly used". This only says something about the appearance. Technically, all models are completely in order. View our Page about gradations For photos and explanation.
Are the batteries also replaced?
Yes, if necessary we replace the battery. Each iPad undergoes a technical check and must retain at least 85% battery capacity, so you are sure of good performance.
🛒 Help with choosing & ordering
Which model iPad best suits my use?
For basic use (internet, e-mail, video) a standard iPad or iPad Air is ideal. We recommend an iPad Pro for graphic tasks or multitasking. The iPad Mini is perfect for on the road. Contact us for personal advice or view the pages below:
iPads for general use
iPads for kids
iPads for creative use
iPads in education
iPads for business use
iPads for seniors
Are accessories included?
Yes. By default you will receive a [e.g. USB charging cable and adapter]. You can order other accessories such as a cover or pencil separately. Always check the product page for the exact content.
How quickly will my order be delivered?
Do you order on workdays before 4:00 pm? Then we ship the same day. Your order is usually delivered the next working day. See Shipping & Delivery
Can I exchange my old iPad?
Yes, you can exchange your old iPad for a discount or cash. Enter your details on This page And receive a no -obligation proposal.
Can I order for business or request a quote?
Absolute. We also deliver to schools, companies and institutions. Request a customized offer through our business page.
Is it possible to pay in installments?
Yes, we offer "Klarna in 3 parts". With this you can pay in 3 installments and it hurts a little less. Take contact With us for the possibilities.
🛠️ Service, Warranty & Return
Do I get a guarantee on my refurbished iPad?
You will receive a standard 12 -month warranty on the hardware. Read more about our warranty.
What if my iPad is defective?
Within the warranty period we repair or replace your iPad free of charge, provided it falls under the warranty. In addition to the warranty, we offer repairs paid through our repair service
Can I return my purchase?
You can return your order for free within 30 days. View our return page For more information.
How does it work if I want to return a business order?
Different return conditions apply to business customers. Take before contact With us. Together we come to a suitable solution.
Is your question not listed? Contact us
Fill in the form below and we will contact you as soon as possible (usually within one working day).